OUR STORES

VISIT OUR NEW
STORE IN NEW YORK

294 Bay Meadows Ave.
Bay Shore, NY 11706

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FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes, at Ali Gemstone, we guarantee that you will receive the exact product as shown in the picture.

Where can I view my sales receipt?

You can view your sales receipt in the "Order History" section of your account dashboard on our website. Also you will receive it in email.

How can I return an item?

To return an item, please contact our customer service team within 30 days of receiving your order. They will provide you with instructions on how to initiate the return process and assist you throughout the return procedure.

Will you restock items indicated as “out of stock?”

At Ali Gemstone, we understand the unique nature of natural gemstones, and while restocking the exact same quality gemstone isn't always possible, we continually refresh our inventory with new selections. You may find similar sizes or cuts to those currently out of stock, ensuring a diverse array of options for our valued customers. Keep an eye on our updates for the latest additions to our collection.

Where can I ship my order?

We offer worldwide shipping for your convenience. You can ship your order to any valid postal address globally.

CUSTOMER SUPPORT

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