1. Refund Eligibility:
- We want you to be completely satisfied with your purchase from Ali Gemstone. If, for any reason, you are not happy with your gemstone, you may be eligible for a refund or exchange.
2. Returns and Exchanges:
- To initiate a return or exchange, please contact our customer support team within 14 days of receiving your gemstone. We will guide you through the process and provide you with return instructions.
3. Conditions for Refunds:
- To qualify for a refund, the gemstone must be returned in its original condition, including the original packaging. Any damage or alteration to the gemstone may affect the eligibility for a refund.
4. Shipping Costs:
- Shipping costs for returns or exchanges are the responsibility of the customer, unless the gemstone was received in a damaged or defective condition.
5. Refund Process:
- Once we receive your returned gemstone and it is inspected and approved, a refund will be processed within 7 days. The refund will be issued to the original payment method used for the purchase.